![]() ![]() ![]() Fuze support is unavailable for end users, even for basic questions and issue reporting, as if any internal help desk team isn’t already busy enough that they need one more task on their plate to handle as middle-men. The mobile app also doesn’t display which phone queue incoming calls are coming into, which has made it extremely difficult to troubleshoot issues with my help desk team and Fuze support. ![]() There is no way to do warm transfers, you can merge calls but if you hang up it kills the whole thing. The mobile app lags all the time and doesn’t display any of the queues like the desktop client. I log into 19+ phone queues in fuze, which it is NOT designed to handle-apparently my company has pushed to have our instance enhanced to function to our needs. You may be invited as a guest to collaborate on Fuze for free. You require a subscription to activate the mobile app. iPad version for mobile only frontline workersįuze is a global cloud communications platform for the enterprise.Quiet mode to disconnect outside work hours.Chat messaging with colleagues and invited guests.Video conferencing with colleagues and external guests.Sending/receiving SMS and MMS text messages.Visual voicemail with convenient notifications.Calling over Wi-Fi, data or carrier with video and screen share.Seamlessly communicate with one app using voice calling, video meetings, contact center, chat messaging and content sharing. Stay connected to coworkers, customers and partners anywhere, anytime on any device. Power every business conversation with Fuze Mobile on the go. ![]()
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January 2023
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